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Returns & Faulty products


If you purchase a product from JQWS and is faulty or breaches a consumer guarantee, we will refund your money, exchange or, if possible, repair the product. For some high value products, JQWS reserves the right to have the product assessed for acceptable quality prior to discussing a suitable remedy with you.


To make a claim please email sales@jqws.com.au


Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure.