What do we charge for shipping?
For orders over $150 we offer free shipping nationwide, for orders that are under $150 we charge a flat rate of $11 for Metro Postcodes and $18 for Regional Postcodes.
How long does it take?
We ship next day and typically it will take 2 to 4 business days to metropolitan areas and 5 to 7 days to regional areas. WA orders can expect 7 to 14 days.
What happens if I am not home when it arrives?
For any reason you are not there to collect the package, never fear you will be left a collection card for your nearest post office where you will be able to collect your parcel with some ID.
Which carrier will ship my purchases?
Australia Post delivers the goods Australia-wide. All deliveries include free tracking. The tracking number will be emailed to you once the goods have been sent and updates given as the delivery progresses. Australia Post handle this service. If you do not receive an email when your order has been completed, please check your ‘spam’ folder as it can be received there.
Post Code Restricted Zones.
Please Note: We use Australia Post for deliveries however we are not responsible for their delivery times these are a guide given by Australia Post. The time frames above are accurate in non-peak times based on previous orders sent. Times may change over the festive season and Easter as well as public holidays.
*^Non-Delivery to “Restricted Dry Zone” areas:
Please DO NOT order if your order is to be posted to one of the areas with the following postcodes
Queensland: 4871, 4876, 4605, 4830, 4825, 4713, 4873, 4874, 4816.
South Australia: 5690, 872, 5710,5724.
Northern Territory: No delivery for postcodes between 0822-0827, 0852, 0854-0859, 0862-0869, 0872-0886.
Western Australia: 6330, 6431, 6435, 6436, 6438, 6440, 6642, 6646, 6721, 6753, 6758, 6728, 6743, 6765, 6770, 6470.
Please make sure the address you have given when ordering is correct. Should the address be incorrect the item could be returned to us, and further advice will need to be given.
Any item returned to us because the address is incomplete or incorrect is charged by Australia Post, this charge is $13.95 per item. Should this be an error when ordering then the costs for returning and re-sending an item will be invoiced to the purchaser.
If a refund is to be given and it is due to an error in the receivers address the postage and return costs will be taken from the refund.
Any order not yet dispatched, and the purchaser wishes to cancel will not be charged and full refund will be given.
Should our company make an error we will cover all costs associated with the dispatch of the item and re-delivery.
100% guarantee return shipping will only be accepted and refunded if the genuine JQWS article is returned without damage and unopened.
INTERNATIONAL DELIVERY SERVICE
Will be quoted on a case-by-case basis. Please contact us today to discuss this shipping service.